Compliance
Regulatory Compliance

Built for Compliant Outbound Calling

Every outbound call your AI makes is backed by enterprise-grade compliance infrastructure. TCPA, DNC, GDPR, HIPAA, and STIR/SHAKEN compliance built into every layer of the platform.

Federal Law

TCPA Compliance

The Telephone Consumer Protection Act carries penalties of $500 to $1,500 per violation. A single non-compliant campaign can result in millions in fines and class-action lawsuits. Our platform enforces TCPA requirements automatically so you never have to worry.

Risk without compliance: A 10,000-call campaign with TCPA violations could result in $5M - $15M in penalties. Our platform eliminates this risk.

Prior express consent required before any automated or pre-recorded call
Calling hours restricted to 8:00 AM - 9:00 PM recipient's local time
Autodialer regulations enforced - proper consent documentation for ATDS calls
Immediate opt-out processing when requested during any call
Written consent records maintained with timestamp and source tracking
Penalties of $500 - $1,500 per violation make compliance non-negotiable
Automatic scrubbing against the National Do-Not-Call Registry before every campaign launch
State-level DNC list compliance for all 50 US states
Internal DNC list management with instant opt-out processing
Real-time DNC checking - numbers added mid-campaign are caught immediately
Entity-specific DNC tracking across all your campaigns and brands
Automatic suppression file updates on FTC registry refresh cycles
Do Not Call

DNC List Management

Calling a number on the Do-Not-Call registry is one of the most common and costly compliance violations. Our platform automatically scrubs every contact list against national, state, and internal DNC registries before a single call is made. Numbers added to DNC lists mid-campaign are caught in real-time.

Zero-risk guarantee: Our triple-layer DNC check (national + state + internal) ensures no number on any DNC list is ever dialed.

EU Data Protection

GDPR Compliance

For campaigns targeting EU residents, full GDPR compliance is mandatory. Our platform provides complete consent management, data subject rights processing, and data storage exclusively within EU data centers located in Germany. Fines for GDPR violations can reach 4% of global annual revenue or EUR 20 million.

EU data residency: All EU data is processed and stored in ISO 27001 certified data centers in Germany. No EU personal data leaves the European Union.

Lawful basis tracking for every data subject (consent, legitimate interest, contract)
Full consent management with granular purpose-level consent records
Right to deletion (right to be forgotten) processed within 24 hours
Data stored exclusively in EU data centers located in Germany
Data Processing Agreements (DPA) available for all customers
Data Protection Impact Assessments (DPIA) completed for all processing activities
Business Associate Agreement (BAA) available for healthcare customers
Protected Health Information (PHI) encrypted at rest (AES-256) and in transit (TLS 1.3)
Complete audit trails for all PHI access and disclosure events
Minimum necessary standard enforced - AI agents only access required data
Workforce training and access controls for all personnel handling PHI
Breach notification procedures aligned with HIPAA Breach Notification Rule
Healthcare

HIPAA Compliance

Healthcare organizations using AI outbound calling must ensure Protected Health Information (PHI) is handled in accordance with HIPAA regulations. Our platform is HIPAA-ready with Business Associate Agreements, encrypted PHI handling, and comprehensive audit trails for every data access event.

BAA available: We execute Business Associate Agreements with all healthcare customers. Request your BAA during onboarding or contact our compliance team.

Call Recording

Call Recording Consent

US states have varying laws on call recording consent. Some require only one-party consent, while others require all parties to consent. Our platform automatically detects the recipient's state and applies the correct consent requirements.

Two-Party Consent States

These states require all parties on the call to consent to recording. Our platform automatically plays a consent announcement when calling numbers in these jurisdictions.

CaliforniaConnecticutFloridaIllinoisMarylandMassachusettsMichiganMontanaNevadaNew HampshireOregonPennsylvaniaWashington

Automatic Compliance

State Detection

Recipient's state identified from area code and number registration data

Automatic Announcements

Recording consent announcement plays automatically in two-party consent states

Per-Campaign Configuration

Override defaults per campaign - force announcements everywhere or customize per state

Secure Storage & Retention

Recordings encrypted at rest with configurable retention periods (30, 60, 90, 365 days, or custom)

Call Authentication

STIR/SHAKEN Compliance

STIR/SHAKEN is the FCC-mandated framework for authenticating caller identity and combating illegal robocalls. All outbound calls from our platform carry full A-level attestation, meaning the carrier has verified both the calling party and their right to use the calling number. This prevents your calls from being flagged as spam or blocked by carriers.

A-level attestation: The highest level of STIR/SHAKEN authentication. Carriers and analytics engines trust A-level attested calls, resulting in higher answer rates.

Full A-level attestation for all outbound calls from verified numbers
STIR/SHAKEN certificate management handled automatically
Carrier trust scores monitored and maintained across all number pools
Spam labeling prevention through proper call attestation
Number reputation management integrated with major carrier databases
Compliance with FCC mandates for IP-based call authentication

How We Keep You Compliant

Six layers of automated compliance protection built into every campaign

Auto DNC Check

Every phone number is automatically checked against national and state Do-Not-Call registries before dialing. Numbers on your internal DNC list are also filtered. Zero manual effort required.

Calling Hour Enforcement

Timezone-aware calling hour restrictions enforced automatically. Per-state rules applied for US campaigns (8am-9pm local time). Holiday and weekend schedules configurable per campaign.

Consent Tracking

Digital consent records with timestamps, source tracking, and IP logging. Prior express consent documentation stored and retrievable. Consent revocation processed instantly.

Recording Management

Automatic pre-call recording announcements configurable per campaign and jurisdiction. Secure encrypted storage with configurable retention policies. Two-party consent state detection.

Audit Logs

Complete immutable trail of every action: calls made, consent obtained, DNC checks performed, recordings started, data accessed, and configurations changed. Exportable for regulators.

Compliance Reports

Generate on-demand compliance reports for regulators, legal teams, or internal audits. Pre-built templates for TCPA, GDPR, and HIPAA reporting. Scheduled automatic generation.

Start a Compliant Campaign Today

Every call made through OutboundCalls.ai is backed by automated compliance checks, real-time DNC scrubbing, and full audit trails. Focus on results while we handle the regulations.