Privacy Policy

Last updated: March 1, 2026

1. Introduction

OutboundCalls.ai, operated by SYNTRANOVA AL LTD (Registration No. HE 485824), located in Nicosia, Cyprus, respects your privacy. This policy explains what data we collect, how we use it, and your rights regarding your personal information.

2. Information We Collect

We collect the following categories of information when you use our platform:

  • Account information (name, email address, company name, phone number)
  • Usage data (calls made, campaigns created, analytics and performance metrics)
  • Call recordings (only when explicitly enabled by the user)
  • Payment information (processed securely by Stripe — we do not store card numbers)
  • Contact lists (uploaded by users for outbound calling campaigns)
  • Technical data (IP address, browser type, device information)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, maintain, and improve our services
  • Process outbound calls and manage campaigns
  • Send account notifications and service updates
  • Handle billing and invoicing
  • Comply with legal obligations
  • Prevent fraud and abuse of our platform

4. Data Storage & Security

We take the security of your data seriously and implement industry-standard measures:

  • All data is stored in ISO 27001 certified data centers located in Germany (EU)
  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance

5. Data Sharing

We do NOT sell your personal data. We only share data with the following categories of service providers as necessary to operate our platform:

  • Payment processor (Stripe) for billing and payment processing
  • Telephony providers for call routing and delivery
  • Cloud infrastructure providers for hosting and data storage

We may disclose data to law enforcement only when presented with a valid legal process, such as a court order or lawful subpoena.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to access your personal data
  • Right to rectify inaccurate or incomplete data
  • Right to delete your personal data
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@outboundcalls.ai.

7. Call Recording & Contact Data

  • Call recordings are stored for a maximum of 90 days by default (configurable in your account settings)
  • Contact lists are your data — you can delete them at any time from your dashboard
  • We process contact data solely for the purpose of making calls on your behalf
  • Do-Not-Call (DNC) opt-outs are permanent and cannot be overridden

8. Cookies

Our website uses the following types of cookies:

  • Essential cookies (session management, authentication)
  • Analytics cookies (Google Analytics — can be disabled in your browser settings)

We do not use third-party advertising cookies.

9. Children

Our service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated to you via email at least 30 days before they take effect. Your continued use of the service after the changes become effective constitutes your acceptance of the revised policy.

11. Contact

If you have any questions about this privacy policy or our data practices, please contact us:

Email: privacy@outboundcalls.ai

SYNTRANOVA AL LTD
Nicosia, Cyprus