47% Fewer No-Shows with AI Reminders
MediCore Health Network
MediCore Health Network operates 12 clinics with over 200 providers, handling hundreds of thousands of patient appointments annually. No-shows were a persistent and costly problem.
The Challenge
- 1
23% no-show rate was costing the network $4.5M annually in lost revenue.
- 2
Manual reminder calls only reached 40% of patients due to staffing limitations.
- 3
Schedulers spent most of their time on calls instead of patient coordination.
- 4
Cancellations weren't captured quickly enough to fill open slots from waitlists.
The Solution
AI agents call patients 48 hours and 2 hours before every appointment.
On-the-spot rescheduling for patients who can't make their original time.
Confirmed cancellations automatically open slots for waitlisted patients.
Freed 6 FTE schedulers to focus on complex scheduling and patient support.
The Results
12%
No-Show Rate (was 23%)
$2.1M
Annual Savings
15,000
Reminder Calls per Week
6 FTE
Schedulers Freed Up
“The impact was immediate. Our no-show rate dropped by nearly half in the first month. The AI even handles rescheduling, which was something we didn't expect to work so well.”
Implementation Timeline
EHR Integration
Week 1-2Connected to the EHR system for real-time appointment data. Configured reminder timing and scripts.
Pilot Clinics
Weeks 3-4Deployed at 3 clinics to test patient reception and rescheduling accuracy.
Network-Wide Rollout
Week 5-6Expanded to all 12 clinics. Enabled waitlist automation for cancelled slots.
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