60% Cost Reduction While Improving Recovery
Recoverly
Recoverly is a collections agency serving over 500 clients across financial services, healthcare, and utilities. Their operation relied heavily on human agents for first-contact payment reminders.
The Challenge
- 1
45% annual agent turnover created constant training gaps and inconsistent call quality.
- 2
Inconsistent FDCPA compliance across agents led to costly violations and legal risk.
- 3
Inability to effectively call during evenings and weekends when debtors are most reachable.
- 4
Rising operational costs were eroding already-thin margins.
The Solution
AI agents handle all first-contact payment reminders with 100% FDCPA-compliant scripts.
Automated negotiation of payment plans within pre-approved parameters, reducing friction.
Complex or disputed cases are escalated to senior human agents with full call context.
24/7 calling capability including evenings and weekends when contact rates are highest.
The Results
16%
Recovery Rate (was 12%)
60%
Cost Reduction per Recovered Dollar
~0
Compliance Incidents
24/7
Calling Including Weekends
“Our compliance team used to spend half their time reviewing calls for violations. Now every single call is compliant by design. The ROI was obvious within the first month.”
Implementation Timeline
Compliance Configuration
Week 1-2Built FDCPA-compliant call scripts, set payment plan parameters, integrated with collections software.
Controlled Rollout
Weeks 3-4Deployed on a subset of accounts while compliance team reviewed every AI call.
Full Scale Operations
Week 5Expanded to all first-contact accounts. Enabled 24/7 calling schedule.
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