Outbound Calling & AI Glossary

60+ terms covering AI voice agents, outbound dialer mechanics, compliance, sales metrics, and integrations.

automation

Workflow Automation

campaigns

Batch Calling Campaign Orchestration Retry Logic Trigger Event Voicemail Drop Ringless Voicemail

compliance

A2P Messaging TCPA Compliance Do Not Call (DNC) List GDPR & Voice Calls Call Recording Consent STIR/SHAKEN

integrations

CRM Sync Post-Call Webhook

metrics

Connect Rate Contact Rate No-Show Rate

sales

BANT Qualification Cold Call Discovery Call Lead List Lead Scoring MQL (Marketing Qualified Lead)Qualified Lead SDR (Sales Development Rep)SQL (Sales Qualified Lead)Warm Lead

telephony

Answering Machine Detection (AMD)Call Routing Call Transfer (Warm/Cold)Caller ID CNAM (Caller Name Delivery)Calls Per Second (CPS)E.164 Phone Format Hangup Detection IVR (Interactive Voice Response)Local Presence Dialing Outbound Dialer Dialer Pacing Phone Number Warming Power Dialer Reverse Warm Transfer SIP Trunk

voice ai

Agent Prompt Automatic Speech Recognition (ASR)Barge-In Conversation Design Dynamic Variables First Message Interruption Handling Voice AI Latency Natural Conversation Prerecorded vs Live Voice Prompt Engineering for Voice Sentiment Analysis Speech-to-Text Call Transcript Text-to-Speech (TTS)Voice Cloning