Templates/Quote Follow-Up Script Quote Follow-Up Script
Home Services · follow up calls
Following up on quotes is crucial in the home services industry to ensure prospects feel valued and informed. This script is ideal for sales teams looking to reconnect with potential customers who have received a quote but haven’t yet made a decision. Use this template to guide your conversation, address concerns, and encourage a commitment. Remember to personalize your approach based on the prospect's needs and previous interactions for the best results.
The script
You: Hi [Prospect's Name], this is [Your Name] from [Your Company]. How are you today?
Prospect: [Response]
You: I’m glad to hear that! I wanted to follow up regarding the quote we provided for [specific service]. Have you had a chance to review it?
Prospect: [Response]
You: Great! What did you think about the details? Any questions or concerns?
Prospect: [Response]
You: I understand that [insert objection or concern]. Let me provide some additional information that might help clarify that for you.
Prospect: [Response]
You: Based on what you’ve shared, I truly believe our service can [highlight a benefit]. Would you be open to moving forward with us?
Prospect: [Response]
You: Fantastic! Let’s set up a time to get started. How does [suggest a date/time] sound?
Customization tips
To make this script more effective, tailor it to your prospect’s specific needs and preferences. Start by personalizing the introduction with their name and any previous interactions you’ve had. Adjust your questions to align with the particular services they inquired about. Incorporate details from their quote to make the conversation feel more genuine. Additionally, practice active listening—this will help you respond appropriately to their concerns and build rapport. The more personalized your approach, the better your chances of converting the lead.
Common objections & responses
Prospects may express several common objections during your follow-up call. If they say, 'I’m not ready to decide yet,' respond with, 'I completely understand. What information can I provide that would help you feel more confident in making a decision?' If they mention price concerns, say, 'I appreciate that budget is important. Let’s review the value our services provide to see if we can find a solution that fits within your budget.' Addressing objections with empathy and offering solutions can significantly improve your chances of closing the sale.
FAQ
What should I do if the prospect doesn't answer?
If the prospect doesn't answer, leave a concise voicemail summarizing the purpose of your call and inviting them to reach back out. Mention your willingness to answer any questions they might have about the quote.
How often should I follow up?
Follow up at least once a week for the first month after sending the quote. After that, you can space out your follow-ups to every two weeks or monthly, depending on the prospect's engagement levels.